Looking To Improve Your Quality of Service? Review Management Software Can Help
Posted on 9/11/2019 by Angela Spinks
What price would you put on attaining a great reputation?
If you operate a dental clinic, your reputation in the industry is one of the most important aspects of your business. A good reputation will attract new patients and help you keep the patients you have – but it will also do a lot more than that.
Earlier this summer I wrote about the value of reputation management software, and review management software in particular, as a way of increasing the growth and profitability of your practice. This week, I want to share some of the less obvious ways in which strong online reviews can make your dental clinic shine.
Yes, using review management software to curate your online reputation will help you build your patient base but, as you’ll see below, that’s not all it can do for you.
Good Reviews Attract Good Staff
Every dental clinic relies on a strong team of receptionists, assistants, managers, hygienists, and dentists in order to function well. Building a good team isn’t easy, and attracting talent can be a challenge, especially in competitive urban markets. Attaining as many positive online reviews for your clinic as possible will make it much easier for you to find passionate, dedicated staff.
Most job seekers will read up on online to find out as much as they can about their potential future boss before they ever send in an application. If you don’t have much of an online presence, or if your online presence contains a lot of negative reviews, this can make attracting the right people even harder.
Conversely, if your clinic has received a lot of positive, public feedback online from genuine patients then potential employees are far more likely to consider working for you.
Reviews are a way for potential employees to discover a number of things about your practice. Here are some of the things patients may comment about in reviews:
- Your Team – A strong team with the right work ethic will attract better candidates
- Service – Potential hires want to know whether a practice is trying to improve people’s lives by providing great service and by making them feel welcomed and appreciated
- Workspace – The physical space of a clinic is as important to employees as it is to patients and a comfortable, well-kept office with modern equipment will attract both
- Office Culture – A positive office environment is an attractive quality for potential hires
Negative Reviews Give Opportunities To Show You Care
No one likes logging onto the review management component of their dental software and seeing that someone has left a negative comment criticizing their dental clinic.
But wouldn’t you prefer to know if your patients are having a bad experience, rather than remaining unaware of the impression your clinic is leaving in patients’ minds?
They say that ignorance is bliss but in the world of healthcare it is actually dangerous. Knowing how your patients feel about the service you offer is absolutely essential if you want to give them the best care possible.
For this reason, you should embrace negative reviews as an opportunity for growth. After all, you can’t get better if you don’t have reliable feedback about where you are missing the mark.
One of the reasons why dental reputation management software is so helpful is because it alerts you to every review posted about your clinic, and gives you a variety of action options, putting you in the driver’s seat when it comes to dealing with disgruntled patients.
According to some experts, when healthcare professionals respond to negative reviews, patient satisfaction can double, turning a bad visit into a good experience. So, make sure your review management software is set up so that you can respond to them as quickly as possible!
Tapping into Patient Reviews Helps You Fine-Tune Your Practice
Earlier this year, I wrote about some of the ways you can improve the culture of your practice. Everyone working in dentistry should be striving to give patients a better experience and a better level of care. One of the best ways to find out where you can be doing better is by regularly reading what people have to say about you.
For example, if most of your patients’ reviews indicate their appreciation for your practice’s implementation of appointment management software, e.g. for convenient patient confirmation or re-booking of appointments online, it indicates that your approach to booking is working. It also suggests that your patients are pretty plugged in which may lead you to adopt new digital tools to make your clinic even more accessible.
Remember, even when patients are happy with your service there are still ways that it can be improved!
Online reviews have rapidly become one of the most important factors in how patients decide on their health care options but this isn’t the only reason to take online reputation management seriously. Investing in review management software can also help you attract talented employees, respond to negative criticism in real time, and fine-tune the service that your dental practice offers.
I welcome your feedback. I can be reached at any time at 1-800-267-ABEL (2235) or simply complete the form below and I’ll respond as soon as possible.
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