Email Support

If your question is not urgent, you may use the form below to email ABEL's Support department directly.

  • There is no cost for emailed support to customers that are subscribers of a Flat Rate Support Plan
  • For all other customers, email support is subject to billing based on your specific Support Plan
Expect a return email from an ABELSoft Support representative within two business days.

Contact

ABELSoft Inc.

3310 South Service Road

Burlington, Ontario

L7N 3M6

Phone: 800-267-ABEL (2235)
  • Sales and Administration – Press 1
  • Dental Support – Press 2
  • Medical Support – Press 3
  • Training Coordinator – Press 4
  • Accounting – Press 6
  • Remote Backup Services – Press 7
Fax: 866-337-5558
info@ABELHealthGroup.com

Telephone Support

If your question is urgent call the phone number listed above. When you call us, from the main greeting, select:

To assist us in responding faster to your request for help, we use a Live Answer phone system along with Voice Messaging. This system allows us to manage, organize and prioritize calls so that your call can be handled in an efficient and timely manner. It also ensures that calls are not lost or left unanswered.

24-hour Support!

Depending upon when you call, your call may be answered live or you may need to leave a message. Calls received outside of the regular support hours described below are handled on a priority basis. Emergencies are given top priority and all calls are responded to as soon as possible.

Regular Support hours

For support during our regular support hours, your call is answered live by a Support analyst or you can opt to leave a message and we will return your call within minutes.